Rocklily Wombats

Rocklilywombats Policies

Payment and Shipping Policy

We are posting 5 days a week monday to Friday. Please disregard if comment on shopping cart that says otherwise. Post offices are closed on weekends and international postage requires proof of identity so can only be done Monday to Friday. If unsure please contact us at:   [email protected] or  02 48435933  PO BOX 32 Taralga 2580 NSW

Orders over $50 freight free within Australia. Orders dispatched standard post. Please email us if you have an urgent order so we know this is what you want.

Orders over $100 (A)  freight free International.  Orders dispatched Airmail.

If you are interested in a number of items please contact us for an exact quote on postage. Postage is calculated by weight and actual dimensions which is not always possible to get right in an online shopping cart.

STANDARD POSTAGE WITHIN AUSTRALIA

$  2.10 under 250g Charms and Cards. Items under 20mm thick and 250gms NOT trackable.
$  8.0 under 900g Trackable
$10.50 under 3kg Trackable
$21.00 under 5kg Trackable

 

EXPRESS POSTAGE WITHIN AUSTRALIA

$13.20 under 900g Trackable
$18.35 under 3kg Trackable

 

INSURANCE WITHIN AUSTRALIA

We automatically insure orders over $100 included in the postage charge. If your order is UNDER and you would like to insure it with Australia post rates are $1.50 per

Purchase this when ordering items rather than at checkout.

 

INTERNATIONAL POSTAGE  About 10 working days delivery. Remember Xmas time it’s always slower due to large volumes of mail. 

Orders over $100 freight free International.

This will vary depending on your country’s customs delays and time of year, note that December is very busy.    Orders dispatched Pack & Track Airmail.

Goods are only trackable to the following countries. UK, USA, Canada, New Zealand, Singapore, Germany, Ireland, Malaysia, Israel, Spain, China. Netherlands

$  6.20 under 15g 20mm thick (e.g. charms, cards) are NOT trackable

$20.00 under 500g Trackable  For orders under $50 Aust
$40.00 under 1kg Trackable
$52.00 under 2kg Trackable

Note: Paintings require packaging, to protect them. Each painting has a standard Australian postage cost in its description and price. For overseas orders of paintings there is an additional International Airmail cost in the descriptions; please add this amount to your checkout.

Items that will fall into the under 250g and under 20mm thick rate have had their weights adjusted so that they come into the correct postage rates when you purchase. Their real weight is in their description.

Privacy & Security

It’s easy – we don’t share your information with anyone at all. We do not share your contact details with any third parties, and we do not save your credit card or banking details on file. All our payments go through PayPal, a well-respected and safe internet payment website.

Payment

You can use your credit cards on our checkout and paypal has now updated so you need an account with them, costs nothing to you, quick and simple, This is a secure way to pay for your order. Your statement will say W Bisset rather than Rocklilywombats. This will be rectified to Rocklilywombats again shortly.

 

Direct Deposit—Direct Deposit details: BSB 012 635, account 1878 81652, account name is Rocklilywombats. Proceed with a shop order and mark as Cheque at the checkout. This will send me your details & order: let me know you want to pay or have paid via Direct Deposit and  a screen shot of your reciept and we can process your order quickly. 

Cheque— Same as above place your order and comment your paying by cheque so I can hold those items for you.  Cheque must be in Australian Dollars and made payable to W & D Bisset. Your cheque must clear before we can dispatch your order.  Mail to Rocklilywombats PO BOX 32 Taralga 2580

User Terms and Conditions

• All prices are in Australian Dollars.
• Items purchased with a gift voucher are still liable for postage charges.
• While we take all reasonable care to ensure that the details and descriptions appearing in the Online Shop are correct, some items may differ slightly to those on the website.
• All prices include GST where applicable.

Gift Vouchers
Items purchased with a gift voucher are still liable for postage charges.

International Orders
Customs clearance can add to the above timings and are beyond Rocklily Wombats’ control. Any fees, tariffs, or duties associated with international delivery are the responsibility of the customer. Items over 500g going into the USA now have a $9 security clearance fee (paid to Australia Post).

Copyright

• All images on this site are subject to copyright. Contact us to discuss if you want to use an image for non-commercial purposes. If you want to purchase a print of an image or the use of an image please contact us for pricing.

Customer Support

• All products have normal Australian 12 month warranty.
• If you change your mind send it back as long as it’s in original condition, and that includes packaging. I will refund your money less any freight.

Contact details:
If you have a question please email Dianna and you should get a reply fairly quickly. I’m not on the internet every day all day, but do try and check it daily.
Dianna or Warwick Bisset on 02 4843 5933  or 0407 786 115
[email protected]
Mail: Rocklily Wombats  PO BOX 32 Taralga 2580

Actual address, no mail received: Rocklily 186 Rocklily Rd Wiarborough 2580 (Wombeyan Caves)

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