Payment and Shipping Policy
We are posting 5 days a week monday to Friday. Post offices are closed on weekends and international postage requires proof of identity so can only be done Monday to Friday. If unsure please contact us at: [email protected] or 02 48435933 PO BOX 32 Taralga 2580 NSW
Orders over $50 freight free within Australia. Orders over $30 postage just $4 within Australia. Orders dispatched standard trackable post. See the extra postage for express post $5.35 for 500g parcel. But also please email us if you have an urgent order so we know this is what you want. We use the much cheaper letter post for calendars and smaller items note this is not trackable.
Orders over $100 (A) freight free International. Orders dispatched Standard Airmail with Tracking, smaller flat items (charms, single tea towel and Calendars and cards go letter post which is not trackable and from $9. (3 calendars)
If you are interested in a number of items please contact us for an exact quote on postage. Postage is calculated by weight and actual dimensions which is not always possible to get right in an online shopping cart.
STANDARD POSTAGE WITHIN AUSTRALIA
$ 2.10 under 250g Charms and Cards. Items under 20mm thick and 250gms NOT trackable.
$ 8.00 under 900g Trackable
$10.50 under 3kg Trackable
$21.00 under 5kg Trackable
EXPRESS POSTAGE WITHIN AUSTRALIA
$13.80 under 900g Trackable
$18.35 under 3kg Trackable
INSURANCE WITHIN AUSTRALIA
We automatically insure orders over $100 included in the postage charge. If your order is UNDER and you would like to insure it with Australia post rates are $1.50 per $100
Purchase this when ordering items rather than at checkout.
INTERNATIONAL POSTAGE Allow at least 10 working days delivery. Remember Xmas time it’s always slower due to large volumes of mail, delays with your countrys customs and extreme weather, strikes etc. You can check your country’s postal service for any specific delays that might effect items coming to you.
Orders over $100 freight free International.
This will vary depending on your country’s customs delays and time of year, note that December is very busy.
Goods are only trackable to the following countries. UK, USA, Canada, New Zealand, Singapore, Germany, Ireland, Malaysia, Israel, Spain, China. Netherlands
$ 9.00 under 15g 20mm thick (e.g. charms, cards, calendars) are NOT trackable
$20.00 under 500g Trackable For orders under $100 Aust
$40.00 under 1kg Trackable
$52.00 under 2kg Trackable
Items that will fall into the under 250gm and under 20mm thick rate have had their weights adjusted so that they come into the correct postage rates when you purchase. Their real weight is in their description.
Privacy & Security
It’s easy – we don’t share your information with anyone at all. We do not share your contact details with any third parties, and we do not save your credit card or banking details on file. All our payments go through PayPal, or Credit cards with Strip both well-respected and safe internet payment website’s.
You can use your credit cards on our checkout with Stripe or an account with Paypal These are a secure way to pay for your order. Your statement will say Rocklilywombats.
Direct Deposit—Direct Deposit details: BSB 012 635, account 1878 81652, account name is Rocklilywombats. Proceed with a shop order and mark as Cheque at the checkout. This will send me your details & order: let me in know the comments you want to pay or have paid via Direct Deposit and a screen shot of your reciept and we can process your order quickly.
Phone— 02 48435933 or mobile not always in range were quite remote 0407786115 You can call us and pay over the phone. We use the ANZ bank app Fastpay and you will recieve a receipt for your payment from the ANZ bank. Please check your spam, as sometimes the reciept can end up there, depending on your settings.
Cheque— Same as above place your order and comment your paying by cheque so I can hold those items for you. . Cheque must be in Australian Dollars and made payable to W & D Bisset. Your cheque must clear before we can dispatch your order.
Sorry NO INTERNATIONAL CHEQUES Our bank fee is $18 Australian to prosess
Mail to Rocklilywombats PO BOX 32 Taralga 2580. Rather than cheque it’s faster for you if you use Australia Post’s money order or we send COD.
User Terms and Conditions
• All prices are in Australian Dollars.
• Items purchased with a gift voucher are still liable for postage charges.
• While we take all reasonable care to ensure that the details and descriptions appearing in the Online Shop are correct, some items may differ slightly to those on the website.
• All prices include GST where applicable.
Items purchased with a gift voucher are still liable for postage charges.
Customs clearance can add to the above timings and are beyond Rocklily Wombats’ control. Any fees, tariffs, or duties associated with international delivery are the responsibility of the customer. Items over 500g going into the USA now have a $9 security clearance fee (paid to Australia Post).
• All images on this site are subject to copyright. Contact us to discuss if you want to use an image for non-commercial purposes. If you want to purchase a print of an image or the use of an image please contact us for pricing.
• All products have normal Australian 12 month warranty.
• If you change your mind send it back as long as it’s in original condition, and that includes packaging. I will refund your money less any freight.
If you have a question please email Dianna and you should get a reply fairly quickly. I’m not on the internet all day, but do try and check it a few times daily.
Dianna or Warwick Bisset on 02 4843 5933 or 0407 786 115
Mail: Rocklily Wombats PO BOX 32 Taralga 2580
Actual address, no mail received: Rocklily 186 Rocklily Rd Wiarborough 2580 (Wombeyan Caves) No tourist visitors to refuge.