FAQ: Fequently Asked Questions and their answers.

Rocklily Wombats — FAQ

What is Rocklily Wombats?

Rocklily Wombats is a wildlife rescue refuge on Gundungurra Country, Wombeyan Caves area in NSW, Australia. 
They rescue, rehabilitate, and soft‑release wombats, macropods (kangaroos, wallabies, etc.), and other native species.  We are part of the The Great Eastern Ranges program and The K2W program 

How is the refuge funded?

The refuge is self‑funded via an online shop that sells wildlife‑themed items, gifts, soft toys, calendars, linen, jewellery, cookie cutters, beanies, etc About 92% is  made locally  in Australia. 
Proceeds go directly to wildlife rescue, rehabilitation, caring for animals, habitat restoration, and associated expenses. 

What kinds of products do you sell?

• Soft toys, plush animals (wombats, wallabies, bilbies, turtles, platypus, etc.), All made in Australia. 

• Wildlife themed gifts: jewellery, linen, hats, cookie cutters, cards, 

• Aboriginal/Indigenous designed items, where the artist receives royalties. 

• Calendars (annual wombat calendar comes out in August and sold out late in December

Where are you located and how can I contact you?

• Answer:

  Rocklily is on Gundungurra Country, near Wombeyan Caves in the south‑west corner of Blue Mountains National Park, in the Wombeyan Caves Karst conservation area. It’s also within the Sydney water catchment locked‑gate area

• Contact by email is preferred: rocklilywombats@gmail.com 

• Phone: 02 4843 5933 

• Postal address: PO BOX 32 Taralga NSW 2580 

• Note: Mobile/signal is poor in the area so email or phone is better; social media/messenger responses may be very delayed. 

What do you do in terms of wildlife care & conservation?

• Treat mange in wild wombats. Educating and helping others treat mange on their land. They had a significant mange outbreak in 2008‑2009, which they treated, and now monitor wombats via night cameras to ensure they remain healthy.s

• Rescue, rehabilitate, soft‑release wombats, wallabies, kangaroos, etc. The Great Eastern Ranges+2Rocklily Wombats+2

• Habitat restoration and land rehabilitation post bushfires/floods. 

Do you accept donations or other support?

• The main way to support is via purchases from the shop.  Yes — there are “virtual gifts” in the form of donating items (e.g. milk or food, mange kits) for wildlife. These can be given as gift certificates or included with a wildlife photo card. 

• They do not do any form of crowdfunding and do not permit others to fundraise on their behalf ever.

What is your refund or returns policy?

• If you change your mind, items may be returned/refunded (excluding postage) within 30 days, provided the item is in original condition/packaging so they can resell. 

Shipping & delivery — what are the costs and terms?

• Free standard shipping in Australia for orders over AUS $61.

• Free international shipping (airmail) for orders over AUS $155. 

• Standard shipping fees for smaller orders apply. 

What species and stories do you share?

They have had many animals in care over the years; when released, they are all monitored and their stories posted

They stock items in our online shop representing 60 species of native animals, birds, plants all made by small artisan makers in Australia

What does the online shop fund?

Answer: Every purchase from the online shop helps fund Rocklily’s wildlife work and regenerating bushfire destroyed habitat—including rescuing, rehabilitating, and soft‑releasing

wombats and macropods (like echidna's, birds, wallaroos, swamp wallabies, red‑necked wallabies, and eastern grey kangaroos).

Can I volunteer at Rocklily? What would I do?

Answer: Yes, volunteering is possible. Typical tasks include cleaning and repairing animal pens, fox‑proofing enclosures, general maintenance, removing invasive weeds (e.g., some are deadly like  inkweed), and helping with habitat restoration projects.

Email and ask as its not always  available. 

Answer:

Unfortunately, no—visiting and feeding wombats is not allowed. Rocklily Wombats is a wildlife sanctuary focused on rescuing and rehabilitating wild animals. Animals in care and are  being prepared for survival in the wild, so human interaction must be minimal to avoid becoming humanised and then unable to manage a full wild life so are unreleasable 

What is the process for treating mange in wild wombats?

Answer:

• Photos are required first to confirm it's actually mange and not an injury.

• Adult wombats with mange cannot be brought into care due to stress, and death. Treatment is usually done in the wild if the animal is still in a treatable condition. 

• Mange treatment kits are available for purchase. Rocklily provides guidance and training (often over the phone and with an information PDF ) and requires photo updates during 

  Treatment will involve using medications like Bravecto® or Cydectin®, applying doses via pole-and-bottle methods, and maintaining water for the wombat. 

How are Aboriginal artists / prints treated / compensated in items?

 What are the shipping costs, thresholds, and international delivery policies?

Answer:

• Free post in Australia for orders over a certain threshold (e.g. ~$61) for standard shipping. 

• Standard postage cost if under the threshold. 

• Worldwide shipping available; free over a higher threshold (e.g. ~$150‑155) for standard airmail. 

• Note: US orders sometimes held because of tariffs / handling fees

What wildlife species do you care for and what are their release outcomes?

Answer:
Rocklily rescues and soft‑releases various native species—primarily wombats, Echidnias and macropods (wallaroos, wallabies, kangaroos). Warwick and Dianna work to release animals back into the wild. Animals may require long-term support before full release. 

What is Rocklily’s story with treating wombat mange historically?

Answer:
In 2008–09, a widespread mange outbreak severely affected local wombats. Rocklily treated them using effective methods, leading to apparent eradication of mange in the area. Healthy

Wombats have since been consistently observed via night-vision cameras. Occasional outbreaks occur when a mange infested fox for instance wanders into the area. 

What does volunteering on habitat restoration involve?

Answer:
Rocklily has been restoring habitat severely impacted by bushfires and floods, such as bringing back grasslands and ensuring clean water sources for wildlife. Removal of invasive species

Like thistle and deadly inkweed is part of the effort. These projects are ongoing and often require community help. 

 Can you tell me about Dianna & Warwick, who run Rocklily?

Answer:
Rocklily is managed by the owners Dianna and Warwick Bisset. They’ve worked for years on wombat rescue, researching post-release monitoring, combating the mange outbreak 

successfully, and fostering resilience in the animals under their care—drawing on their experiences fostering kids and wildlife alike.

Do they carry products reflecting a variety of Australian native fauna?

How much of the sale price goes toward wildlife care / the refuge’s running costs?

Answer: 

Because Rocklily is self‑funded via the online shop, every product sale contributes to rescuing, rehabilitating, soft‑releasing wildlife, feeding displaced animals after bushfires/floods, vet costs, habitat restoration, etc

What kinds of products are made in Australia, and are they artisan / handmade vs mass‑produced?

Answer

 Rocklily shop items are handmade or artisan‑made in Australia — soft toys, beanies, jewellery, linen, etc. Some use Aboriginal prints with royalties to the artists. We have  just a few items made in China and these are very clearly noted in headings of that item its about 3% only. 

 Do product orders help with bushfire / disaster rehabilitation

Answer :

Yes — after the 2019‑20 bushfires and floods, Rocklily has had extra costs feeding displaced wildlife and restoring habitat. Income from sales helps meet just some those costs.